Northwest Missouri Regional Director's Office

Northwest region supervisory training series

Training for supervisors to be offered by MU Extension

It makes sense for businesses to promote employees as their skills and work habits are known.  However, technical skills that make employees great on the frontline are not the same skills needed to be a good supervisor. Looking to help employees promote or become better supervisors?  Want to improve your own leadership skills and improve your career opportunities? The University of Missouri Extension in the Northwest Region has an opportunity to help businesses and employees enhance the supervisory and leadership skills within their organizations.

Supervisory Certificate Series sessions are as follows:

Day 1: Building Effective Relationships

Building effective relationships with the team members you supervise is one of the best strategies to ensure team performance and prevent future conflicts. By focusing on relationships, you gain trust and respect. This full-day session will examine personality differences, generational differences, and how to proactively build trust.

Day 2: Your Legal Responsibilities

Supervisors are often placed in a difficult position. On one hand, they are charged with motivating and directing the workforce. On the other, they must protect the organization from liability. This session will explore the legal responsibilities of the supervisory role by examining best practice solutions to discrimination, sexual harassment, and the progressive discipline process.

Day 2: Communicating Successfully

In today’s fast-paced business environment, successful communication requires more than just speaking your mind loudly enough for others to hear you. This session will sharpen both your written and verbal communication skills to maximize understanding and minimize confusion among those you communicate with.

Day 3: Guiding Conflict Resolution

In the workplace, even healthy differences can escalate into conflict. Addressing conflict quickly and effectively is a crucial supervisory skill. This session enables participants to recognize the signs that conflict exists, assess each conflict situation and serve as a catalyst to encourage those involved to achieve resolution.

Day 3: Leading High-Performance Teams

As the supervisor, you are responsible for the leadership of your staff. This session will address the interpersonal and organizational advantages of working together. You will also participate in some experiential learning exercises that illustrate what it takes to lead others through the challenges of team development. Finally, learn how to set team boundaries and communicate team expectations to increase the commitment and performance of your employees.

Day 4: Coaching Employees

The coaching process is central to performance management. By creating the appropriate climate and context to empower individuals and teams, great coaches are able to achieve extraordinary results. The workshop will provide you the coaching tools you need to motivate, delegate and diagnose performance problems; provide performance feedback; and facilitate the problem-solving process for employees.


$875 for entire series
$280 for a full-day session
$140 for a half-day

This series is designed by MU Extension’s Missouri Training Institute to give supervisors the skills needed to effectively lead others and enhance existing supervisory skills.  Careful consideration has been given to the design of this series to ensure participants will be engaged in their learning and fully participate through skills practice, mini-assignments, and interactive group exercises. Once all six sessions of the series are completed, at any location, participants will be awarded a supervisory certificate through the Missouri Training Institute. 

If you would like more information about this program, please contact one of the training team members:

Jessica Trussell

Jessica Trussell
MU Extension in Livingston County 
Phone: 660-646-0811


Amie Schleicher

Amie Schleicher
MU Extension in Atchison County
Phone: 660-744-6231   Fax: 660-744-6232

Cindy  Wells

Cindy Wells
MU Extension in Buchanan County
Phone: 816-279-1691   Fax: 816-279-3982

Northwest region Regional Office
Whitten Hall Room 109
506 Hitt St
Columbia, MO 65211
Phone: 573-882-4554
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